Frequently Asked Questions
Where are you located?
TEAHOUSE :: MAISON FLORALE is a floral studio in Gilbert, Arizona. We currently only open our workshop on a private reservation basis. We are open Monday through Saturday 10am to 2pm.
Where do you deliver?
We deliver within a 30-mile radius of our Gilbert studio. This covers most of the Phoenix metro area, including Gilbert, Chandler, Scottsdale, Mesa, Phoenix, Tempe, Fountain Hills, Cave Creek, Sun Lakes, and Queen Creek.
When do you deliver?
We deliver Monday through Saturday. Same-day delivery is available for orders placed before 11am.
Do you offer same-day flower delivery in the Phoenix area?
Yes. Place your order before 11am Monday through Saturday and we will deliver the same day within our 30-mile delivery radius from Gilbert. This covers most of the Phoenix metro area, including Gilbert, Chandler, Scottsdale, Mesa, Phoenix, Tempe, Fountain Hills, Cave Creek, Sun Lakes, and Queen Creek.
Can you send me a photo of the arrangement before delivery?
We will gladly send you a photo of your recipient's floral arrangement with advance notice, please email atelier@teahouseflorist.com or add a comment at checkout.
Can I request specific flowers like ranunculus or peonies only?
For custom flower requests, please email our creative director at atelier@teahouseflorist.com. This service is available when our schedule allows. Certain flowers are seasonal, so availability depends on the time of year.
I put the wrong delivery address on my order. How do I fix it?
Please email atelier@teahouseflorist.com with the order name, phone number, and correct address.
I accidentally selected the wrong delivery date. How do I update it?
Please email atelier@teahouseflorist.com with the order name, phone number, and preferred delivery date.
How do I make my flowers last longer?
Change the water every two days using filtered or distilled water. Trim the stems approximately one inch each time you change the water. Remove any leaves below the waterline, and keep the arrangement away from direct sunlight and heat.
What makes your flowers award-winning?
Hybrid tea roses are the world's most coveted flowers, celebrated for their award-winning color varieties. Our exclusive arrangements feature premier selections including Freedom, the globally renowned deep red rose, and Mondial, an elegant white bloom with sophisticated green outer petals. We also offer Candlelight, featuring a soft peach center and crisp white edges, alongside the award-winning Eleganza and Voluptuous varieties from Jackson and Perkins. For unique color transitions, Cool Water delivers a striking lavender-pink ombre effect, while Nina showcases a warm, true-orange hue. Completing our collection is King's Ransom, a celebrated, vibrant deep yellow rose.
