Frequently Asked Questions
Where are you located?
TEAHOUSE :: MAISON FLORALE is a floral studio in Gilbert, Arizona. We currently only open our workshop on a private reservation basis. We are open Monday through Saturday 10am to 2pm.
Where do you deliver?
We deliver within a 30-mile radius of our Gilbert studio. This covers most of the Phoenix metro area, including Gilbert, Chandler, Scottsdale, Mesa, Phoenix, Tempe, Fountain Hills, Cave Creek, Sun Lakes, and Queen Creek.
When do you deliver?
We deliver Monday through Saturday. Same-day delivery is available for orders placed before 11am.
Do you offer same-day flower delivery in the Phoenix area?
Yes. Place your order before 11am Monday through Saturday and we will deliver the same day within our 30-mile delivery radius from Gilbert. This covers most of the Phoenix metro area, including Gilbert, Chandler, Scottsdale, Mesa, Phoenix, Tempe, Fountain Hills, Cave Creek, Sun Lakes, and Queen Creek.
Can you send me a photo of the arrangement before delivery?
We will gladly send you a photo of your recipient's floral arrangement with advance notice, please email atelier@teahouseflorist.com or add a comment at checkout.
Can I request specific flowers like ranunculus or peonies only?
For custom flower requests, please email our creative director at atelier@teahouseflorist.com. This service is available when our schedule allows. Certain flowers are seasonal, so availability depends on the time of year.
I put the wrong delivery address on my order. How do I fix it?
Please email atelier@teahouseflorist.com with the order name, phone number, and correct address.
I accidentally selected the wrong delivery date. How do I update it?
Please email atelier@teahouseflorist.com with the order name, phone number, and preferred delivery date.
How do I make my flowers last longer?
Change the water every two days using filtered or distilled water. Trim the stems approximately one inch each time you change the water. Remove any leaves below the waterline, and keep the arrangement away from direct sunlight and heat.
What makes your flowers award-winning?
Teahouse (hybrid tea) roses are the world's most coveted flower and many of its color varieties have won worldwide awards.
Our Liberté (Red) arrangements include Freedom®, a deep red teahouse rose developed by Rosen Tantau in Germany, an important and esteemed rose cultivar, and is the best known red fresh cut rose in the world.
Our Tranquillité (White), Élégance (White & Green), and Naturelle (Green) arrangements include varieties such as Mondial, a famous white teahouse rose bred by the German breeder Kordes Roses, highly prized in the global floral industry as a premier flower due to its elegant and versatile ivory beauty with sophisticated green outer petals, and Candlelight, an award-winning teahouse rose bred by the German company Rosen Tantau, whose soft peach center and crisp white outer petals are reminiscent of a gently glowing candle.
Our Délicat (Soft Pink) arrangements include varieties such as Eleganza®, developed by Jackson & Perkins, who have cultivated more All-America Rose Selection awards than any other US company, and was the winner of the Biltmore International Rose Trials.
Our Enthousiasme (Vivid Pink) arrangements include varieties such as Voluptuous!®, the winner of the All-America Rose Selections, and was developed by Jackson & Perkins, who have cultivated more All-America Rose Selection award winners than any other US company.
Our Luxuriance (Lavender) arrangements include varieties such as Cool Water, which originated from a crosspollination made by Petrus Nicolaas Johannes Schreurs in 1999 by crossing two unpatented teahouse roses, allowing free propagation. This variety is desirable due to the striking transition from a deeper lavender-pink center to a cooler, silvery-lavender edge, creating a subtle natural ombre effect.
Our Énergétique (Orange) arrangements include varieties such as Nina, which is famous for its striking true-orange shade mixed with subtle clay or brick-red undertones that add warmth and contrast.
Our Fidélité (Yellow) arrangements include varieties such as King's Ransom, a deep yellow teahouse rose named All-America Rose Selections winner.
Why aren't all your arrangements available for same day delivery?
Because we are a luxury floral house, we visit the flower market each morning rather than keeping old flower inventory on-hand; we only list those arrangements for same day delivery where our experience tells us the type and quality of florals we require will be available.